Do you like to research gift and restaurant recommendations? Do you have experience planning and booking travel? Are you the go-to person for family and friends?
If you answered yes, then this is the position for you! VIPdesk is currently recruiting for full-time and part-time Home-based Concierges.
VIPdesk is seeking high-energy, customer-focused professionals to assist and respond to customer/client requests for information via phone, email, and chat. The Home-based Concierge fulfills requests through a variety of resources (Internet, team member or personal experience, partners, VIPdesk resources, etc.), and communicates in a prompt and concise manner.
Applicants must have flexible schedules; weekend and holiday work, is required. Fluency in one of the following languages is a plus: French, German, Spanish or Italian.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Handle customer requests from home office via phone, e-mail, and chat.
- Research and fulfill requests from customers in the United States and abroad for the following categories: Dining, Entertainment, Travel, Sports and Recreation, Tourist and City, Household, Shopping, and Unusual Requests.
- Apply high quality customer service guidelines when fulfilling customer requests;
- Leverage current partners and utilize Internet and other resources to fulfill requests;
- Communicate responses in a clear, timely and concise manner;
- Participate in ongoing training programs;
- Other duties as assigned.
Qualifications:
- Concierge positions are available for the following states: Arizona, California, Delaware, Florida, Georgia, Hawaii, Illinois, Kansas, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, and Ontario, Canada.
- High school diploma or equivalent required;
- Some college required. Degree preferred;
- 2+ years related customer service experience;
- Hospitality and Service orientation a must, direct experience is highly desirable;
- Travel agency experience a plus;
- Internet savvy – ability to obtain information quickly utilizing online resources and search engines.
- Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously. Able to learn quickly in a technical environment;
- Able to type at least 35 wpm;
- Highly resourceful, strong investigative nature and knowledge of various market offerings;
- Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service;
- Polite, friendly and knowledgeable phone demeanor;
- Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence;
- Ability to work under minimal supervision;
- Ability to work weekend and holiday hours;
- Excellent English verbal and written communication skills;
- Ability to fluently read, write, comprehend and speak French, German, Italian or Spanish is a plus;
- Highly adaptable, self-motivated and self-disciplined;
- Able to successfully pass a credit, criminal and employment reference security check;
- Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
- Able to supply a computer and telephone that meets the minimum requirements (see web site for details).
Interested applicants should electronically submit a cover letter and resume, along with salary requirements via our website http://www.vipdesk.com. Resumes submitted by e-mail, mail, or fax will NOT be considered .
VIPdesk is proud to be an equal opportunity employer, M/F/D/V.
Last edited on Fri Apr 24th, 2009 03:24 pm by VIPdesk
|
